Common questions

I got a new phone - how do I get my account back?

Next Visit can attach an email to your account for exactly this. In the app, open You → account recovery and add your email; we'll send you a secure sign-in link. On your new device, tap that link (or request a recovery link) to sign back into the same spaces.

How do I connect with my partner?

One of you shares an invite link or a 6-character pairing code from You → invite your partner. When the other opens the link or enters the code, you're both in the same private space and everything syncs.

What's a Mates space, and how do I start one?

A Mates space is for the people you have to fly to see who aren't your partner - the best mate overseas, your brother interstate, the parents you see twice a year. One of them or a few. Open You → Your Spaces → New mates space, give it a name, then send the invite link. Everyone who taps it lands in the space; there's no sign-up and no limit on how many people join.

Can I be in a Mates space and a couple space at once?

Yes. One account holds one couple space plus as many Mates spaces as you like. Switch between them under You → Your Spaces - tap a space and the whole app moves to it. Each space keeps its own trips, memories and photos, and the spaces can't see each other.

What does Plus do in a Mates space?

In a Mates space, Plus adds room only - unlimited trip memories, 2,000 photos and 100 videos - and one subscription covers everyone in the Mates space. The couple features (shared health, check-ins, surprise trips, widgets, the couple games) are built for two and stay in a couple space. Everything else a Mates space does is free. See pricing.

I already pay for Plus - do I have to buy it again for my Mates space?

No. Plus follows you, not one space. If you have Plus, every Mates space you're in gets the bigger storage caps automatically - the ones you start and the ones you join - and nobody else in those Mates spaces has to pay anything. If your subscription ends, those Mates spaces go back to the free caps.

Who can see our photos and memories?

Only the people in that space - your partner in a couple space, or the current members of a Mates space. Nothing in Next Visit is public, spaces can't see each other, and we don't sell or share your content. One thing worth knowing about Mates spaces: anyone who has the space's invite link can join and see what's already in it, so share that link only with the people you want in. If a link ends up somewhere it shouldn't, email us and we'll help. See the privacy policy for the full picture.

How do I leave a Mates space, or delete a space?

Open You → Your Spaces → Manage. From there you can leave any space without switching into it first. If you're the last member of a Mates space, leaving deletes it and everything in it. In a couple space you can either leave (your partner keeps it and all the memories) or delete it for both of you.

How do I delete my account and data?

In the app, open You → delete account. This removes your personal details (name, email, birthday, profile photo, notification tokens), frees your email for reuse, and takes you out of every space you're in. Shared memories stay available to the people still in those spaces - your partner, or the rest of your mates - unless they delete them too; any space where you were the last member is deleted with your account. If you'd like us to handle a deletion for you, email support@next-visit.app.

Is the trip planner the same as the app?

The planner is a separate, no-login tool for sketching out a trip - flights, stays, and things to do. It doesn't create an account or save anything to a server; your trip lives in your browser until you leave.